World Skills Employment Centre is working with CHEO to recruit for the position of Patient Service Clerk .
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The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
Patient registration in Cadence (Epic Hyperspace) in accordance to EMPI registration standards
Notify clinicians of patient arrival
Manage electronic referrals in referral management
Schedule new patients from workqueues according to priority and wait times.
Complete checkouts and schedule follow ups or put patients on recall lists
Schedule follow up visits in clinic or from recall lists
Scan referrals into Epic with appropriate naming convention
Communication with clinical team through Inbasket
Schedule interpreters for families as required
Interpret MOH Eligibility and make updates in patient record accordingly
Collect self-pay payment and complete Fee for service form
Telephone pre-visit screening for infection control
In consultation with clinical staff , implement visit cancellation and rebooking,
Patient/family direction and public relation
Telephone communication and telephone messaging within CHEO established policies/procedures
Maintenance and ordering of clinic supplies.
Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
Accompany patients/family to a designated location within the hospital
Schedule clinic orders and manage order workqueues
Retrieve labels for specimens.
Request patient files from medical records.
Ensure that progress notes and sheets are available and stamped with the right date.
Pick up patient charts in medical records on a daily basis. Ensure that all charts are available and request missing ones.
Maintain an inventory of stock.
Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
Orientation of volunteers
Train clerical staff to clinics and on Epic
Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform work in accordance to CHEO privacy and confidentiality policies
Perform other related duties as assigned by supervisor.
Police Record Check (PRC) (Essential)
Secondary School Graduation Diploma (Essential)
Bilingualism (English/French) (Essential)
Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)
Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic) (Preferred)
Experience in creating, editing, scanning and scheduling referrals (Preferred)
Experience in managing order workqueues (Preferred)
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic (Preferred)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)
POSITION: Temporary (until April 2018)
SALARY : $20.68 to / $25.41 per hour
OFHCW - * Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.
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