Patient Service Clerk

Job Detail

Company: Recruiting through World Skills Employment Centre
Industry: Non-profit Sector
Job Type: Contract
Salary Level ($):
Job Location: Ottawa, ON, Canada
Highest Level Of Education: Diploma
Job Posting Date: 29-Jun-2017
Apply by: 21-Jul-2017

Job Description:

Job Opportunity with CHEO

World Skills Employment Centre is working with CHEO to recruit for the position of Patient Service Clerk .
World Skills is not hiring for this position. If you are interested in this opportunity, please follow these steps:
  • Please send a cover letter and a resume to, on or before 9:00am, July 21st, 2017.
  • Please write the position title in the subject line of your email.
  • Please save your targeted cover letter and resume as a SINGLE word document, with the file name Your First Name_ Last Name_Position Title (John_Smith_Project Officer).
  • Late applications will not be accepted.

If you are not yet registered with World Skills, please contact 613-233-0453 to book an appointment for Intake and Assessment or to learn more about our programs and services. World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market.


The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
  • Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
  • Patient registration in Cadence (Epic Hyperspace) in accordance to EMPI registration standards
  • Notify clinicians of patient arrival
  • Manage electronic referrals in referral management
  • Schedule new patients from workqueues according to priority and wait times.
  • Complete checkouts and schedule follow ups or put patients on recall lists
  • Schedule follow up visits in clinic or from recall lists
  • Scan referrals into Epic with appropriate naming convention
  • Communication with clinical team through Inbasket
  • Schedule interpreters for families as required
    • Interpret MOH  Eligibility and make updates in patient record accordingly
    • Collect self-pay payment and complete Fee for service form
  • Appointment confirmation
  • Telephone pre-visit screening for infection control
  • In consultation with clinical staff , implement visit cancellation and rebooking,
  • Patient/family direction and public relation
  • Telephone communication and telephone messaging within CHEO established policies/procedures
  • Maintenance and ordering of clinic supplies.
  • Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
  • Accompany patients/family to a designated location within the hospital
  • Create new patient profiles in EPIC
  • Receive incoming telephone calls. Page doctors. Contact appropriate services.
  • Schedule clinic orders and manage order workqueues
  • Retrieve labels for specimens.
  • Request patient files from medical records.
  • Ensure that progress notes and sheets are available and stamped with the right date.
  • Pick up patient charts in medical records on a daily basis. Ensure that all charts are available and request missing ones.
  • Maintain an inventory of stock.
  • Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
  • Orientation of volunteers
  • Train clerical staff to clinics and on Epic
  • Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
  • Perform work in accordance to CHEO privacy and confidentiality policies
  • Perform other related duties as assigned by supervisor.

  • Police Record Check (PRC)                                 (Essential)
  • Secondary School Graduation Diploma                                 (Essential)
  • Bilingualism (English/French)                                 (Essential)
  • Approximately 6 months of related experience                                                 (Essential)
  • Knowledge of computer software (Epic, Sunrise, Outlook,)                                 (Essential)
  • Experience working in a clinical environment live on Epic Ambulatory                 (Preferred)
  • Experience in patient registration using Cadence (Epic)                 (Preferred)
  • Experience in creating, editing, scanning and scheduling referrals                 (Preferred)
  • Experience in managing order workqueues                 (Preferred)
  • Experience in patient check outs including follow ups and recall management                 (Preferred)
  • Experience using inbasket communication in Epic                 (Preferred)
  • Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
  • Ability to adapt to changes to meet organizational requirements                                                 (Essential)
  • Communicate effectively and concisely, both orally and in writing                                 (Essential)
  • Deal effectively with internal and external customers                                 (Essential)

POSITION: Temporary (until April 2018) SALARY : $20.68 to / $25.41 per hour
OFHCW - * Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).
Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.