World Skills Employment Centre is working with a local not-for-profit organization to recruit for the position of Bilingual Area Administrator.
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World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market. http://www.ottawa-worldskills.orgTHE OPPORTUNITY
Are you an administrative professional who takes pride in delivering excellent customer service and wants to work with volunteers? We are looking for a customer orientated individual who provides administration and office support services for an area office, supports community engagement teams and events and is the first point of contact for Heart and Stroke Foundation donors, volunteers and stakeholders.
The Area Administrator (AA) The AA is an integral part of the recruitment and development of the office volunteers specifically and in general the full area office volunteer team. The Area Administrator contributes to the effective delivery of the community based fundraising and health promotion initiatives.
Maintaining consistent administrative and financial practices in accordance with Foundation guidelines
Being knowledgeable and current with Foundation programs, resources, partners and local activities
Supporting office volunteers and committee volunteers
The AA role supports and provides excellent customer service, is knowledgeable of Foundation’s policies, procedures, programs and resources and acts as a resource in this regard with donors/volunteers/public/vendors and all internal stakeholders.
Acts as the front line resource person for general public and donors, ensuring reception coverage at all times
Provides internal and external communication support (i.e. responding to telephone and walk in inquiries/donations, facilitating registration requests, liaising with provincial partners, responding to enquiries)
Maintains a list of affiliated organizations and agencies and knowledgeable about the services they offer
Represents organization with volunteers, donors, customers and general public in a professional and courteous manner
Receives, coordinates, tracks and prepares resources for health promotion presentations and displays ensuring that services and equipment are available to both internal and external customers through direct action of training.
Facilitates the implementation of the In Honor program including sending cards, receipting and obituary tracking
Finance and Administration:
The AA is responsible for key functional elements, ensuring through direct action or training of volunteers to correct financial entry, reporting and data management. This position:
Manages all financial activities related to community engagement (e.g. banking, daily cash log, cash management, income tax receipting, gifts in kind procedures, NSF Cheques) as per the Finance Department guidelines.
Processes, tracks and monthly reconcile all operating and event expenses. Provides input into operating budget planning.
Retains all pertinent financial records including tax receipts and banking information as per Finance Department guidelines
Is responsible for ensuring accurate and timely data entry in Foundation databases as outlined by Data Standards
Assists Area Manager in collecting data and preparing various monthly statistical and program evaluation reports.
Processes all mail, parcels, orders and shipments
Ensures office security procedures are maintained and followed.
Maintains centralized filing system (manual and computer)
Maintains an appropriate inventory of materials and office supplies
Provides administrative support to ensure success in the implementation of all Community Engagement programs
Implements the recruitment, orientation, training, direction, stewardship and recognition of volunteers
Assesses volunteer skills and ensures volunteers are matched to appropriate tasks
Provides necessary administrative support to volunteer Community Engagement committees
Supervises volunteers, students/government placements in administrative capacities, ensures relationship is mutually beneficial and ensure required reporting is followed up on
The AA maintains efficient and effective office systems and services and:
Ensures all staff and volunteers receive adequate training and are knowledgeable about office systems, procedures and equipment
Ensures a clean and professional office environment is maintained
Maintains a functional understanding of the office systems, equipment and computers supporting an accurate understanding of the organization’s business systems use
Completes regular data back up
The Area Administrator is responsible for the office and event volunteers (recruitment, orientation, training, development, stewardship, recognition, deployment)
Relevant education with a proven track record of success as an administrator.
2-3 years customer service experience
Bookkeeping or accounting experience (specifically knowledge of reconciling and budget monitoring)
Previous fundraising and/or sales experience an asset
Experience collecting and depositing money
Strong data entry experience; data management
Experience with recruitment, training and leading/supervising volunteers/students
Experience in not-for-profit and/or health promotion an asset
Volunteer development and management experience
Strong office administration and organizational skills
Strong attention to detail and accuracy
Ability to multi task with frequent interruptions
Proven ability to manage high volume of workload: thrives in a busy office environment.
Ability to prioritize; sense of urgency
Excellent interpersonal and customer service skills.
Able to work independently and as part of a team
Exhibits high degree of professionalism, confidentiality, tact and diplomacy
Must be verbally bi-lingual; written French would be an asset
Intermediate to Advanced PC skills with MS Office and Windows 7P; superior Excel skills
Travel: Access to own vehicle and ability to travel, as necessary.
During peak periods, evenings and weekend hours are required.
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