Liaison, Workplace Language Training

Job Detail

Company: World Skills Employment Centre
Industry: Non-profit Sector
Job Type: Full Time
Salary Level ($):
Job Location: Ottawa, ON, Canada
Highest Level Of Education: Bachelor
Job Posting Date: 13-Jul-2017
Apply by: 23-Jul-2017

Job Description:

Title: Liaison, Workplace Language Training

Status: 35 hours / week (or 2 shared positions of 17.5 hours/week) Contract to March 31, 2018 with possibility of extension
Open to: Internal / External
Reports to: Manager, Workplace Language Training
Deadline: Sunday, 23 July 2017
Application process: Submit your online application (cover letter and resume) saved as one file with Your Name_ WLT Liaison as the subject heading to
Outreach: Recruitment, Tracking and Database
  • Recruit employers who are interested in partnering with World Skills to offer on-the-job Workplace language courses to their employees based on Canadian Language Benchmark criteria and outcomes.
  • Attend job fairs and various recruitment and networking events to source potential employers.
  • Meet with employers / employer representatives individually to determine their employees’ language needs and potential participation in the project immediately or in the future.
  • Keep a record (through data base and excel spread sheets) of all employers and their interventions with the project.
  • Create a distribution list to connect with employers.
  • Follow up with employers regularly and record all interventions with employers.

Program Liaison:
  • Liaison with Recruited Employers
  • Carry out a needs assessment with the employer to ensure that the WLT will be delivered based on the specific needs in the workplace.
  • Coordinate on-site employee language assessments with the Language Assessment and Referral Centre (LARC) using the appropriate tests (CLBA, CLBPT and ELTPA).
  • Work with the employer to identify eligible employees and determine language level groups (1-2 & 3-4) based on language assessments.
  • Work with the employer to develop the WLT course objectives and outcomes.
  • Review employer needs in incorporating manuals, glossaries and technical language for use as part of the curriculum delivery.
  • Meet with the employer upon course completion to obtain formal feedback in terms of employee language skills, abilities to perform work tasks and take on new tasks and potentially a testimonial.
  • Keep abreast of up-to-date labour market trends and information
  • Address issues related to the teachers, employees, curriculum etc. as they arise.

Liaison with assigned TESL Teachers
  • Ensure that the assigned TESL teacher carries out a needs assessment with the employees to ensure that their language requirements are met.
  • Ensure that the assigned TESL teacher has access to and is using the developed curricula as well as "realia" specific to the workplace/community.
  • Work with the assigned TESL teacher to review and incorporate any employer manuals, glossaries and technical language that has been requested for use as part of the curriculum delivery.
  • Provide support in the design and development of the curriculum to ensure it is catered to the appropriate language level and includes the technical vocabulary and instructions, cross cultural communication abilities and soft skills needed to build confidence and relevant language acquisition specific to the employee’s workplace.
  • Coordinate the exit language proficiency testing at the completion of the course to provide employees with a CLB summative assessment.
  • Purchase supplies required by the teacher for course delivery.
  • Attend the first and last class (to assess needs, provide certificates, obtain feedback, etc).
  • Address issues related to the employer, employees, curriculum etc. as they arise.

Internal Communication, Reporting and Teamwork
  • Provide weekly and monthly status reports.
  • Provide a post program report for each employer.
  • Execute recruitment tasks through a thorough and collaborative team effort with other employees engaged in employer recruitment.
  • Communicate with peers by sharing recruiting "best practices" and providing accurate, documentation on updates with employers.
  • Attend staff meetings, team meetings and other external meetings as required.
  • Perform other duties as required.

  • Post-secondary education and experience in a related field.
  • Excellent oral and written English skills, presentation skills and report writing. French is considered an asset.
  • Experience in recruitment, outreach or creating partnerships.
  • Experience in adult education, facilitation and group presentations (TESL Ontario certification preferred).
  • Ability to work effectively as a team member is essential, with excellent interpersonal skills, including conflict resolution skills, maturity, integrity, initiative and resourcefulness in achieving goals.
  • Effective time management
  • Knowledge, skills, and connections related to the Canadian work environment
  • Knowledge of Canadian language benchmarks
  • Knowledge of the personal and systematic barriers to employment for newcomers to Canada
  • Demonstrated familiarity with a broad range of workplace cultures, environments and requirements within Canada
  • Knowledge of immigration and labour market trends as well as essential skills and employability skills
  • Cross-cultural competency with knowledge and commitment to anti-racism and ethno-cultural equity principles
  • Computer proficiency (MS Office and familiarity with databases)
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal skills with the ability to adapt to a variety of employer needs with diplomacy and tact.