Job Opportunity with YMCA-YWCA of the National Capital Region
World Skills Employment Centre is working with YMCA-YWCA of the National Capital Region to recruit for the position of Resource Centre Advisor.
World Skills is not hiring for this position. If you are interested in this opportunity, please follow these steps:
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World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market. http://www.ottawa-worldskills.orgPosition DetailsPOSITION: Resource Centre AdvisorLOCATION: Employment Access Centre – Located inside the Merivale MallPLACEMENT: August 2017OVERVIEW:
As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide solutions. Serving more than 70,000 people across our region annually, we are committed to nurturing the potential of children, youth and adults, promoting healthy living and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services.NATURE AND SCOPE:
The Resource Centre Advisor is responsible for assisting with the delivery of the services provided at the Employment Access Centre. This person will assist with the pre-screening process of clients who qualify for any of the services provide as well as informing clients of other available services and redirecting them to those organizations. The Resource Centre Advisor is the public’s first point of contact so the dissemination of accurate information and courteous service is critical. The person must be detail oriented, able to work within a team environment, have a high degree of initiative and adaptability, able to multitask and have a strong customer service focus. The successful candidate will demonstrate personal commitment to and understanding of the Y’s mission, vision, values and participant outcomes.RESPONSIBILITIES:
Some of the responsibilities of this position are;
Provide rotational reception support, data collection, scheduling, report preparation, filing, and data entry
Assisting clients with job search related activities
Facilitate and develop workshops and information sessions
Orientation of new clients
Assisting clients to access services within the Y and community
Referrals to other services and maintenance of accurate resources
Maintain standards for reporting and operating procedures
Provide reports and statistical data as required
Maintain accurate resources
Maintain supplies and monitor equipment service agreements
Participates in staff meetings and as member of the team
CORE COMPETENCIES:ORGANIZATIONAL AWARENESS AND UNDERSTANDING: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission and values of the NCR YMCA-YWCA.PLANNING AND ORGANIZATION: Ability to establish a clearly defined and effective course of action for self and others to accomplish short and long term work goals.PROBLEM SOLVING: Ability to identify and issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
COMMUNICATION AND INTERPERSONAL SKILLS: Ability to speak, write, listen and secure information in a variety of settings. Ability to cooperate with others to achieve results.
Bilingualism in English and French essential
Experience in employment-related services an asset
Related post-secondary education or equivalent experience
One year related experience in a like environment
Must be detail oriented and be able to multitask
Have a high degree of initiative and adaptability
Be able to work within a close team environment
Must be proficient in MS Office Suite, including Excel and Access
Excellent customer service skills and focus
Experience working effectively with diverse clientele, particularly immigrants
Extensive knowledge of community resources
Facilitation skills for workshops and information sessions
Proficiency in other languages an asset
Criminal Reference Check for vulnerable persons
Thank you for your interest. Only those selected for an interview will be contacted.
The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.
The YMCA-YWCA of the National Capital Region is committed to providing a safe environment for children. Candidates will be thoroughly screened using background checks and a review process.
We Build Strong Kids... Strong Families... Strong Communities.
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