Systems Navgator

Job Detail

Company: Recruiting through World Skills Employment Centre
Industry: Non-profit Sector
Job Type: Full Time
Salary Level ($):
Job Location: Ottawa, ON, Canada
Highest Level Of Education: Diploma
Job Posting Date: 21-Sep-2017
Apply by: 14-Nov-2017

Job Description:

Job Opportunity with Royal Ottawa Health Care Group

World Skills Employment Centre is working with Royal Ottawa Health Care Group to recruit for the position of Systems Navgator.
World Skills is not hiring for this position. If you are interested in this opportunity, please follow these steps:
  • Please send a cover letter and a resume to, on or before 9:00am, November 14th, 2017.
  • Please write the position title in the subject line of your email.
  • Please save your targeted cover letter and resume as a SINGLE word document, with the file name Your NEEP _First Name_Last Name_Position Title (NEEP_John_Smith_Project Officer).
  • Late applications will not be accepted.

If you are not yet registered with World Skills, please contact 613-233-0453 to book an appointment for Intake and Assessment or to learn more about our programs and services. World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market.
Temporary Full-time (1.0 FTE Days)
Contract end date: 1 year with possibility of extension
Program: Operational Stress Injury Clinic
The OSI Clinic provides specialized mental health assessment and treatment to clients and their families referred by Veterans Affairs Canada (VAC), RCMP, and the Department of National Defense (DND).  Clients are referred for work-related psychological stress and trauma (e.g. Posttraumatic Stress Disorder and other anxiety disorders; Depression; Chronic Pain, etc.).  The systems navigator will be part of an interdisciplinary team providing services to clients and their families.
  • Use best-practice and innovative approaches to provide client-centered services
  • Collaborate with team members and stakeholders to coordinate the intake and transition of clients of the OSI Clinic
  • Provide direct assistance and support to clients while they are transitioning into and out of the Clinic
  • Develop and maintain comprehensive processes, databases and spreadsheets with relation to client care, clinic flow and waitlists
  • Regularly update client service and crisis intervention plans
  • Advocate on behalf of clients, families and caregivers for appropriate services and resources
  • Engage client, family and community supports in the clinical interventions and risk reduction strategies with the interdisciplinary team, to ensure the continuum of care, and facilitate follow up in the community
  • Liaise, consult and work collaboratively with community service providers, and develop partnerships with community agencies and community groups
  • Document on patient’s clinical record according to hospital, college, and legislative standards
  • Demonstrate thorough knowledge of the theories and practices of a social service worker
  • Complete and maintain all requirements for registration with OCSWSSW
  • Keep current of hospital policies and procedures and applicable legislation
  • Maintain workload measurement and data collection (CROMIS) as required
  • Provide education with various stakeholders i.e. VAC district offices
  • Coordinate care among internal and external service providers
  • Maintain contact with the referring VAC area counsellors, RCMP, and DND
  • Utilize tele mental health and other distance technologies in the provision of services in outlying communities
  • Work with the Canadian network of OSI clinics, and follow the leadership of the  Operational Stress Injuries National Network
  • Provide educational presentations to community groups and conferences (travel required)
  • Flexibility in work schedule; day and evening hours as required
  • Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
  • Ensure a work environment that is conducive to the Royal’s Respectful Workplace policy.
  • Other duties as required

  • Diploma in Social Service Work from a recognized program that is approved by the Council of the OCSWSSW
  • Registration is current and in good standing with OCSWSSW
  • Must have a minimum of three (3) years’ experience in clinical work in mental health
  • Knowledge of mental health best practices, community services, and crisis response
  • Experience working in an interdisciplinary service delivery model is mandatory
  • Suicide Intervention training (ASSIST) and Non Violent Crisis Intervention training an asset.
  • Training and experience with motivational interviewing, DBT and CBT is an asset
  • Demonstrated ability to work independently
  • Effective team skills
  • Ability to work with computers/computer skills is required
  • Advanced proficiency with Excel
  • Valid driver's license and access to a vehicle (as travel may be required)
  • Bilingual (French/English) is mandatory.  English level A- is mandatory in oral comprehension, expression, reading, and writing. French level A- is mandatory in oral comprehension and oral expression.If a bilingual candidate is not successful, The Royal will consider candidates with a proficiency level of B+ in French with the agreement to enroll and complete a recognized French Language Training program to attain the required proficiency level of A- in oral expression and comprehension and reading within a thirty (30) months' time period agreed to by all parties. The required proficiency level may vary depending on the minimum requirement of the position. This level can vary between A- to A+.

The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
All new hires will be required to obtain a Police Records Check as a pre-condition of employment.