Job Opportunity with Somerset West Community Health Centre
World Skills Employment Centre is working with Somerset West Community Health Centre to recruit for the position of Receptionist.
World Skills is not hiring for this position. If you are interested in this opportunity, please follow these steps:
If you are not yet registered with World Skills, please contact 613-233-0453 ext.300 / Reception@ottawa-worldskills.org to book an appointment for Intake and Assessment or to learn more about our programs and services.
World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market. http://www.ottawa-worldskills.orgPosition Title: Receptionist
Department: Primary Health Care (PHC)
Reporting to: Program Administrator, OLA; Manager, ONHC
Type: Contract until March 31, 2018
Pay Band: $18.07 to $21.78
The role of the Receptionist for the OLA program is to assist in managing and directing calls and online interpretation requests and pertaining to areas of the program to assist the Program Administrator of OLA. The receptionist provides support for the smooth operation of OLA. The ideal candidate will understand and support SWCHC's mission, is a self-starter and enjoys working in a fast-paced environment. The individual must possess excellent interpersonal skills, organizational capabilities, and basic reporting abilities.
Office secretary diploma or equivalent
2-3 years customer service experience
2-3 years experience in an office setting or a fast paced call centre setting
Experience with managing high call volumes and appointment management
Experience and comfortable with providing customer support over phone
High level of skill utilizing Microsoft Office (Word, Excel, PowerPoint)
Experience with various scheduling software, an asset
Knowledge, Skills and Abilities:
Awareness of Canadian Health Care System with in depth knowledge of local system and programs, an asset
Awareness of local health and social service resources
Strong interpersonal, organizational and communication skills (both written and oral)
Experience working with people from diverse backgrounds and awareness related to cultural competency
Achieve standard of excellence with work processes and outcomes
Strive for high client satisfaction, go out of the way to be helpful and pleasant
Be helpful, respectful, approachable and team-oriented
Build strong working relationships and a positive work environment
Take initiative, ownership of work and work under minimal supervision
Be receptive to feedback, be willing to learn, embrace continuous improvement
Assure discreet handling of all client and program information
Be consistently vigilant regarding confidential information
Pay strong attention to detail and ensure high level of accuracy in data entry
Juggle multiple tasks and meet demanding and conflicting deadlines
Adapt to changing work environment
Flexibility to work additional hours if needed
English is required
French is required
Other languages- an asset
Interviews are scheduled to take place on Tuesday, November 21st.
If at any stage in the selection process you require special accommodation, please let us know the nature of the required accommodation. Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.
Only World Skills clients can apply to job postings at this time. If you are a newcomer and wish to access this job board, please book an appointment to see if you can become a client.