Job Detail

Company: Recruiting through World Skills Employment Centre
Industry: Non-profit Sector
Job Type: Contract
Salary Level ($):
Job Location: Ottawa, ON, Canada
Highest Level Of Education: Diploma
Job Posting Date: 08-Nov-2017
Apply by: 14-Nov-2017

Job Description:

Job Opportunity with Somerset West Community Health Centre

World Skills Employment Centre is working with Somerset West Community Health Centre to recruit for the position of Receptionist.
World Skills is not hiring for this position. If you are interested in this opportunity, please follow these steps:
  • Please send a cover letter and a resume to, on or before 9:00am, November 14th, 2017.
  • Please write the position title in the subject line of your email.
  • Please save your targeted cover letter and resume as a SINGLE word document, with the file name NEEP _First Name_Last Name_Position Title (NEEP_John_Smith_Project Officer).
  • Please also submit a cover letter and resume to:
  • Late applications will not be accepted.

If you are not yet registered with World Skills, please contact 613-233-0453 to book an appointment for Intake and Assessment or to learn more about our programs and services.
World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market.
Position Title: Receptionist
Department: Primary Health Care (PHC)
Reporting to: Program Administrator, OLA; Manager, ONHC
Type: Contract until March 31, 2018
Pay Band: $18.07 to $21.78
Position Description: The role of the Receptionist for the OLA program is to assist in managing and directing calls and online interpretation requests and pertaining to areas of the program to assist the Program Administrator of OLA. The receptionist provides support for the smooth operation of OLA. The ideal candidate will understand and support SWCHC's mission, is a self-starter and enjoys working in a fast-paced environment. The individual must possess excellent interpersonal skills, organizational capabilities, and basic reporting abilities.
Position Requirements
  • Office secretary diploma or equivalent

Professional Experience/Skills:
  • 2-3 years customer service experience
  • 2-3 years experience in an office setting or a fast paced call centre setting
  • Experience with managing high call volumes and appointment management
  • Experience and comfortable with providing customer support over phone
  • High level of skill utilizing Microsoft Office (Word, Excel, PowerPoint)
  • Experience with various scheduling software, an asset

Knowledge, Skills and Abilities:
  • Awareness of Canadian Health Care System with in depth knowledge of local system and programs, an asset
  • Awareness of local health and social service resources
  • Strong interpersonal, organizational and communication skills (both written and oral)
  • Experience working with people from diverse backgrounds and awareness related to cultural competency
  • Achieve standard of excellence with work processes and outcomes
  • Strive for high client satisfaction, go out of the way to be helpful and pleasant
  • Be helpful, respectful, approachable and team-oriented
  • Build strong working relationships and a positive work environment
  • Take initiative, ownership of work and work under minimal supervision
  • Be receptive to feedback, be willing to learn, embrace continuous improvement
  • Assure discreet handling of all client and program information
  • Be consistently vigilant regarding confidential information
  • Pay strong attention to detail and ensure high level of accuracy in data entry
  • Juggle multiple tasks and meet demanding and conflicting deadlines
  • Adapt to changing work environment
  • Flexibility to work additional hours if needed

Language Capability:
  • English is required
  • French is required
  • Other languages- an asset

Interviews are scheduled to take place on Tuesday, November 21st.
If at any stage in the selection process you require special accommodation, please let us know the nature of the required accommodation. Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.