ITS Assistant

Job Detail

Company: Recruiting through World Skills Employment Centre
Industry: Non-profit Sector
Job Type: Contract
Salary Level ($):
Job Location: Ottawa, ON
Highest Level Of Education: Diploma
Job Posting Date: 09-May-2018
Apply by: 28-May-2018

Job Description:

Job Opportunity with Amnesty International

World Skills Employment Centre is working with Amnesty International to recruit for the position of ITS Assistant.

World Skills is not hiring for this position. If you are interested in this opportunity, please follow these steps:

  • Please send a cover letter and a resume to, on or before 9:00 am, May 28, 2018.
  • Please write the position title in the subject line of your email.
  • Please save your cover letter and resume as a SINGLE document, with the file name Your First Name_ Last Name_Position Title (John_Smith_Project Officer).  IMPORTANT!
  • Late applications will not be accepted.

If you are not yet registered with World Skills, please contact 613-233-0453 to book an appointment for Intake and Assessment or to learn more about our programs and services.

  World Skills works with newcomers/immigrants to help them integrate into the Canadian labor market.

Amnesty International is a worldwide movement of 7 million ordinary people in more than 150 countries who come together to achieve extraordinary results in defending and promoting human rights. We get discriminatory laws changed and prisoners of conscience released. We’ve helped stop torture, commute death sentences and protect women. We stand alongside Indigenous Peoples demanding that their rights be protected.

Amnesty International Canada is seeking an ITS Assistant to support its objectives of improved integration in all of its systems, rationalisation of its applications, and increased capacity in its systems and staff to capture, access, and utilize both data and information to support its priority work.

This is a new position that is being piloted, with the potential of becoming a permanent post.

We are looking for a skilled ITS Assistant primarily to assist the ITS Coordinator in maintaining our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems. The ITS Assistant must be knowledgeable in software, hardware, networks and business processes. They must be critical thinkers and problem-solvers, with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Primary Responsibilities:

Assist the ITS Coordinator in the following areas:

  • Institute protocols for the use of ITS across departments and projects
  • Provide advice on the most suitable ITS choices
  • Provide technical support and training on systems and networks
  • Act as link between end users and higher level support
  • Install and configure software and hardware (printers, network cards etc.)
  • Monitor system and network performance
  • Perform troubleshooting, repairs and data restoration
  • Performance maintenance activities (e.g. backups)
  • Maintain licenses and upgrade schedules
  • Collaborate with other professionals to maintain standards and functionality
  • Based on organisational priorities, perform other tasks as assigned by the ITS Manager (or the Executive Director).

For full details, refer to the job description.


  • A minimum of a community college diploma in computer operations
  • Three years of comparable experience
  • Experience in help desk, desktop and server support
  • Microsoft Certified Solutions Associate related to Office 365, Windows 10, or Windows Server 2012-2016 preferred
  • Understanding of TCP/IP protocols and LAN/WAN configuration
  • Ability to troubleshoot and repair issues
  • Create and support business processes
  • Excellent oral and written communication skills with both technical and non-technical colleagues
  • Ability to work collaboratively with internal and external contacts; gaining sound understanding of client needs and existing business processes; and communicating the long-range vision in order to facilitate planning and to maintain focus
  • Good judgment and initiative, ability to work well independently
  • Strong time-management and organizational skills
  • Experience with iMIS or other CRM/EMS application to track activity, run reports and assess engagement
  • Adaptable to changing priorities, workload peaks, and off-hour support as required
  • Two years of experience with a membership-based NGO or charity a definite asset
  • SQL knowledge an asset
  • Familiar with the development of Risk Management Plans an asset.

Location:  Ottawa (AI Canada’s national office)

Hours:  37.5 hours per week

Duration of Contract:  24 months, with the possibility of becoming permanent

Starting Date:  June/July 2015