Our approach to resolving complaints is two-tiered, informal and formal. Whenever possible we aim to resolve complaints informally at the initial point of contact.
If you have a matter of concern please bring it to the immediate attention of an available World Skills team member. The World Skills team member will:
If the solution is out of the team member’s control they will refer you to the appropriate person.
If your complaint is not resolved to your satisfaction you may ask to speak with the Client Service Manager who will either deal with the issue or forward to the most appropriate person.
You may choose to submit your complaint in writing to
Manager, Client Services
World Skills, 300-219 Argyle Avenue,
Ottawa, ON K2P 2H4
All formal complaints will be acknowledged within two business days.
The Manager, Client Services or his/her designate will:
The complaint should be resolved within 10 business days. If you remain dissatisfied, your complaint will be referred to the Executive Director.
MATTERS OUTSIDE OUR JURISDICTION
If a complaint is made to World Skills about a matter we do not have responsibility for or authority over, we will provide the complainant with assistance in determining how to redirect their complaint.