World Skills Service Charter


At World Skills, we are committed to providing a high standard of service for everyone – our clients, employers, funders and community partners. Everyone deserves to be treated with courtesy, fairness and respect.


We will:
  • Put our clients first at all times
  • Provide an experience that is professional, flexible, friendly and supportive
  • Provide a safe and welcoming environment for our clients and our staff
  • Value the cultural, racial and ethnic diversity within our teams and the clients we serve
  • Maintain and protect confidential client records
  • Continually monitor and evaluate our services to respond to our clients’ needs and the local labor market
  • Address concerns or complaints in accordance with our Complaint Resolution Process


We will:
  • Communicate our availability
  • Respond to telephone messages within two business days
  • Respond to written enquiries within three business days
  • Respect everyone’s time by keeping our scheduled appointments; no one should be kept waiting for more than 5 minutes
  • Keep our promises and keep you informed


  • Provide timely, complete and accurate information
  • Confirm your attendance for workshops and events
  • Honour your commitments with us
  • Consent to stay connected
  • Let us know if you need to change or cancel an appointment
  • Ensure we always have your most recent contact information
  • Let us know when you no longer wish to receive our communications


Your feedback is important to us. It can help us make improvements for the benefit of all our clients. If you have a comment or suggestion, you can:

  • Speak to a staff member
  • Email
  • If you provide your contact information you will receive a response within 5 business days

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