World Skills Service Charter
Because We Care
At World Skills Employment Centre, we are committed to providing a high standard of service for everyone – our clients, employers, funders and community partners. Everyone deserves to be treated with courtesy, fairness and respect.
Our Commitment
We Will:
- Put our clients first at all times
- Experience that is professional, flexible, friendly and supportive
- Provide a safe and welcoming environment for our clients and our staff
- Value the cultural, racial, ethnic, gender and sexual orientation diversity within our teams and the clients we serve
- Maintain and protect confidential client information
- Continually monitor and evaluate our services to respond to our clients’ needs and the local labor market
- Address concerns or complaints in accordance with our Complaint Resolution Process
Our Standards
We Will:
- Communicate our availability
- Respond to telephone messages within two business days
- Respond to written enquiries within three business days
- Respect everyone’s time by keeping our scheduled appointments; no one should be kept waiting for more than five minutes
- Keep our promises and keep you informed
How You Can Help Us
You Can:
- Provide timely, complete and accurate information
- Confirm your attendance for workshops and events
- Honour your commitments with us
- Consent to stay connected
- Let us know if you need to change or cancel an appointment
- Ensure we always have your most recent contact information
- Let us know when you no longer wish to receive our communications
Your Feedback can Help us Better Serve you
Your feedback is important to us. It can help us make improvements for the benefit of all our clients. If you have a comment or suggestion, you can reach out to us.
