World Skills Service Charter - Ottawa World Skills

Because we Care

At World Skills Employment Centre, we are committed to providing a high standard of service for everyone – our clients, employers, funders and community partners. Everyone deserves to be treated with courtesy, fairness and respect.

Our Commitment

We will:

• Put our clients first at all times
• Provide an experience that is professional, flexible, friendly and supportive
• Provide a safe and welcoming environment for our clients and our staff
• Value the cultural, racial, ethnic, gender and sexual orientation diversity within our teams and the clients we serve
• Maintain and protect confidential client information
• Continually monitor and evaluate our services to respond to our clients’ needs and the local labor market
• Address concerns or complaints in accordance with our Complaint Resolution Process

Our Standards

We will:

• Communicate our availability
• Respond to telephone messages within two business days
• Respond to written enquiries within three business days
• Respect everyone’s time by keeping our scheduled appointments; no one should be kept waiting for more than five
minutes
• Keep our promises and keep you informed

How you can Help us

• Provide timely, complete and accurate information
• Confirm your attendance for workshops and events
• Honour your commitments with us
• Consent to stay connected
• Let us know if you need to change or cancel an appointment
• Ensure we always have your most recent contact information
• Let us know when you no longer wish to receive our communications

Your Comments

Your feedback is important to us. It can help us make improvements for the benefit of all our clients. If you have a comment or suggestion, you can:

• Speak to a staff member
• Email ws@ottawa-worldskills.org

If you provide your contact information, we will respond within five business days.

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Testimonials

“[The Job Search Workshop] trained me on how to search properly for jobs, how to network properly, and how to present myself professionally to prospect employers.”

Client

“Finding employment can be a very defeating experience, so it was amazing to talk to someone who understood that and truly cared about helping me accomplish my goals.”

Rebecca, client

“I learned a lot from World Skills in a very short period of time when I arrived in my new and permanent home, Canada, and I will definitely continue with this center to reach my professional goals.”

Ali, client

“All of the counsellors I have met have been exceptionally knowledgeable, helpful and supportive and the atmosphere at the Argyle premises is characterized by respect and optimism.”

Johanna, client

“J’ai eu un accompagnent et un soutien personnalisés des conseillers. J’ai pu compter sur eux pour préparer mes différents documents et me pratiquer pour l’entrevue.”

Sylviane, client

“Through World Skills I was exposed to various programs and opportunities. I participated in numerous workshops, which helped me to gain confidence and knowledge about the Canadian job market.”

Hareth, client

“The Job Search Workshop really stands out. It is perfectly structured, thought through to the smallest detail, covers every step of each stage and provides a handful of supporting materials.”

Volodymyr, client

“Everything worked out because of World Skill particularly your effort and help to get back my confidence and obtain required skill for the Canadian job market.”

Ruth, client

“I felt the kind of courses that SOPA is offering fits into my requirements of becoming prepared for finding out the right job using the right tools and resources.”

Deepak. client

“[World Skills] gave me hope and inspired me to dare to believe that my first job in Canada could actually be a job I liked.”

Sarra, client

“I benefited from job fairs and workshops in order to find a better job to secure a better future for me and my family.”

Firass, client

“Thank you for your support and great feedback. You reviewed my resume [...] and provided me with great feedback on the mock interview. If it wasn't for you, I wouldn't have gotten this job.”

Client

“Une expérience réussie ! Merci World Skills. Toute ma reconnaissance au personnel d’encadrement et administratif.”

Komi, client

“I think the Job Search Workshop is extremely helpful for job searching and interview skills. Thank you so much for providing this workshop. Currently, I am working in my field. My real life in Canada ”

Hai, client

“You had helped me a lot, your kindness, your support and your unique way to see the things helped me to change my life.”

Client

“Life changing for newcomers!”

Emilie, client