Workplace Language Training (WLT)

Enhanced language training

Workplace Language Training – Communication for Success: Beyond Language!


World Skills offers no-cost Workplace Language Training (WLT)- Communication for Success: Beyond Language courses that focus on the English language communication skills needed to meet the expectations of the Canadian professional workplace.

Guest speakers, including employers and sector specialists, are invited into the classes to share their knowledge and experience and provide an opportunity to network.

Individual employment counselling as well as individual grammar and pronunciation coaching is provided throughout the courses.

Courses: If you have questions or are interested in the program schedule, please contact:

Amanda Wrobel 
Program Support Assistant
World Skills Employment Centre

Currently, all courses are being offered remotely via Zoom.

Business and Project Management:

Project Integration: Establish Project Deliverables, identify pre-project phase, identify and examine key documents; Initiation Phase: examine a project charter, and write a project charter; Planning Phase: Explore project management process groups, identify processes in the planning phase, examine different types of project management plans, examine key documents, practice writing styles with proposals, reports and meeting agendas, minutes, and explore terminology, concepts and processes; Execution stage: Apply strategies and steps for project execution; Monitor and Control: Examine monitor and control processes, Analyse and evaluate work performance, Assess quality control; Negotiations: Identify and practice the language of project management the stages of negotiation; Examine changes to the domains for the PMP Exam

(Please note that this is an English language course and not a Project Management (PM) course specifically.  No PM tools or software will be introduced) 

Entrepreneurs Course:

Introduction and Assessment: Research current business trends, participate in an entrepreneurial self-assessment; Business Plan Overview: reach/analyze structure and language of a business plan, determine elements of a business plan, Explore the 4P’s of marketing: Operations: Research rules and regulations for starting a business, determine what permits and licences are required and how to apply for them, language and skills to provide good customer service;

Small Business Finance: Language and structure of a financial plan, introduction to Ottawa Community Loan Fund, presentation on accounting and taxation for small business; Dragons’ Den: Prepare and practice presentation skills, practice answering difficult questions about product or service; Pitch your product or service to a panel!

Professional Writing and Oral Communication Skills:

Introduction: Canadian expectations and managing conversations, presenting yourself professionally, team work and meeting protocols. Interpersonal Skills: fine-tune soft skills, persuasive presentations and writing, principles of written business communication; accuracy, profiling audience, sentence structure, convey accurate and relevant information. Review, edit and write emails, reports, persuasive and transactional letters; Principals of Leadership: Identify and analyze examples of good leadership; describe and discuss elements of constructive relationships with your employees, peers, and managers. Negotiation Skills: Explore and apply language and techniques of negotiation, create win-win situations, participate in a negotiation.

Office Administration:

Introduction and Job Analysis: Review and analyze transferrable job skills and self assessment, demonstrate understanding of soft and technical (hard) skills, Research and analyze labour market websites, examine Canadian workplace culture, workplace relationships, gender neutral language; Office Procedures: Identify, analyze and practice writing e emails, memos, proposals, meeting minutes to determine formal informal tone, language and structure; Teamwork: Organize, plan and establish a meeting agenda, Participate in meeting in a variety of capacities chair, minute- taker, manager of a department etc. Data Management Systems: Explore and compare data management systems, establish filing procedures and present findings.

Public Administration:

Overview of the Public Service Workplace: Introduction to the levels of government, explore the different levels of government, examine the roles and responsibilities of levels of government and research governmental jurisdictions. Government Writing/Writing Process Model: Practice your research skills in key public policy and management issues. Explore how government systems work and interact with each other; analyze written communication tasks, identifying the message, purpose, and audience, plan and develop an outline for correspondence; Manage documents through their information lifecycle; Increase understanding of interface between politics and policy-making; Build your analytical skills in addressing the issues currently facing the public sector; Examine rules, procedures and documents associated with public administration.

Software Tools- beginner level:

Learn and develop your language and software skills in Zoom: Online etiquette and working virtually. Word: Create and manage documents, format text, design tables, and lists. PowerPoint review and critique PowerPoint and Prezi: develop and organize a presentation and deliver a presentation; Excel create workbooks, mange data, define excel tables, establish formulas and calculate values, manipulate worksheet data; Google Suite (Gmail, Google Drive, and Google Docs) make a profile, define, apply interface and themes; produce Google docs format and edit documents, collaborate on and share files; Outlook manage multiple accounts, customize program window, configure settings, use a web browser to navigate hypertext documents, download files, and use search engines.

Language Skills for Success in the Workplace (CLB 3-5):

What is the Canadian workplace? Cultural expectations – practice social interaction, common expressions, and small talk. Define and discuss the roles and responsibilities of employers and employers.
Explore personality types and working in teams. Managing Conversations in the Workplace: speaking with confidence practice direct vs direct language; speaking positively, including tone & body language, using everyday language. personality types and working in teams. Digital Communication in the workplace:
Practice writing professional emails, letter, memos agenda, meeting minutes, etc. Resumes, Cover Letters and Job Postings: Analyze job postings master resume vs. targeted your resume participate in interview roulette


• Permanent Resident
• Convention Refugee
• Live-in Caregiver residing in Ontario
Canadian Language Benchmarks (listening, speaking, reading and writing) levels 6-9

There is no cost to participate.
Free childminding is available during the day classes (when onsite) for children aged 19 months-13 years.


Please contact us to schedule an appointment.

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