Workplace Language Training (WLT)

Enhanced language training

Workplace Language Training – Communication for Success: Beyond Language!


World Skills offers no-cost Workplace Language Training (WLT)- Communication for Success: Beyond Language courses that focus on the English language communication skills needed to meet the expectations of the Canadian professional workplace.

Guest speakers, including employers and sector specialists, are invited into the classes to share their knowledge and experience and provide an opportunity to network.

Individual employment counselling as well as individual grammar and pronunciation coaching is provided throughout the courses.

Courses: If you have questions or are interested in the program schedule, please contact,
Ruth Igbo
Program Support Assistant
World Skills Employment Centre

Business and Project Management:

  • Understanding Western business culture
  • Conducting meetings and negotiations
  • Effective presentations
  • Importance of Small Talk
  • Project Management terminology, concepts and processes

(Please note that this is an English language course and not a Project Management (PM) course specifically.  No PM tools or software will be introduced) 

Entrepreneurs Course:

Have a great idea? Starting a business and being your own boss can be very appealing. This course will help you: 

  • Developing a Business Plan
  • Market research and Marketing
  • Understanding rules and regulations
  • Financing and bookkeeping
  • Presenting your business idea

Professional Writing and Oral Communication Skills (30% of classes are held online) Writing and oral communication skills are essential to professional success. This course will help you with:

  • Canadian expectations and managing conversations
  • Presenting yourself professionally, team work and meeting protocols
  • Interpersonal (soft) skills, persuasive presentations and writing
  • Principles of written business communication: accuracy, profiling audience, sentence structure
  • Writing reports, emails
  • Leadership skills

Office Administration (15% of the classes are held online)

Office administrators are at the centre of many professional teams and have a unique skill set. This course introduces internationally trained professionals to the language skills required in a Canadian office context. The following will be covered in this course:

  • Job skills analysis
  • Canadian specific communication strategies
  • Email and letter writing etiquette
  • Office Procedures: telephone, customer relations
  • Travel arrangements and event management
  • Information management techniques

Public Administration:

The focus of this course is to improve your writing and communication skills to be able to successfully work in the federal government. You will:

  • Improve your writing and oral communication skills through practical assignments related to federal government policies and issues
  • Plan, prepare and manage federal government documents
  • Learn how to apply for a public service job
  • Participate in seminars given by current federal government employees
  • Visit Parliament
  • Be introduced to the federal government working environment

Software Tools- beginner to intermediate level:

  • Learn and develop your software skills in Word, PowerPoint, Excel, Google Suite (Gmail, Google Drive, Google Docs), Outlook, Prezi, Zoom, Skype
  • These software tools will be taught and incorporated into workplace
    language training where we will also cover the four skills: listening,
    speaking, reading, and writing


• Permanent Resident
• Convention Refugee
• Live-in Caregiver residing in Ontario
Canadian Language Benchmarks (listening, speaking, reading and writing) levels 6-9

There is no cost to participate.
Free childminding is available during the day classes for children aged 19 months-13 years.


Please contact us to schedule an appointment.

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